Our Ordering & Delivery Process
1. Place Your Order
Browse our online store and add your favorite items to the cart. Once you’re ready, proceed to checkout and complete your order securely using your preferred payment method.
2. Order Confirmation
After you’ve placed your order, you’ll receive an email confirmation with your order details. Our team will begin preparing your items for dispatch right away.
3. Processing & Packaging
Each order is carefully checked, packed, and prepared for shipping to ensure that every product reaches you in perfect condition.
4. Shipping & Delivery
Once dispatched, you’ll receive a tracking link so you can follow your package in real-time.
Local deliveries: 2–3 business days
National deliveries: 5–7 business days
International deliveries: 7–14 business days
(Delivery times may vary based on location and courier service.)
5. Receiving Your Order
Please ensure someone is available at the delivery address to receive the package. In case of missed delivery, you can easily reschedule through the courier service.
6. Need Help?
If you have questions about your order or delivery status, contact our support team anytime — we’re happy to help ensure a smooth experience.
Frequently asked questions
Do I need an ID to Enter?
Yes. A valid government-issued photo ID is required for entry. This helps us maintain a safe and compliant environment for all guests.
Can I order Online for Pickup?
Yes! You can browse our products online, place your order, and pick it up at our Indiana location for a fast and easy shopping experience.
Do you offer rewards and discounts?
Absolutely. Our Exotic Wellness Rewards program gives you access to exclusive deals, birthday perks, and ongoing promotions so you can save while enjoying the best products.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery time depends on your location, but most customers receive their orders within 3–7 business days.
Is CBD legal?
Yes — CBD derived from hemp containing less than 0.3% THC is federally legal in most regions. However, local laws may vary, so it’s best to check your area’s regulations before purchasing.